Thank you for choosing Miss Romantique for your jewellery needs. We are committed to providing you with a seamless shopping experience so please take a moment to review our shipping policy to understand how we handle orders. Our working days our Monday - Friday from 09:00 - 18:00GMT.
1. Order Processing:
All Payments are processed within 7-14 working days for various reasons such as:
Payment Gateway Time: Different gateways have varying processing times.
Fraud Prevention: Payments may undergo extra verification to prevent fraud.
Bank Processing: After authorisation, funds must go through banks, with processing times varying.
Weekend/Holidays: Non-operational hours during weekends or holidays can lead to delays.
Orders placed on weekends or holidays will be processed on the next business day.
2. Order Preparation:
We still strive to provide a seamless delivery, but our limited resources and manpower can impact the speed of order fulfilment. Please allow up to 14 working days for your order to be packed and sent out. Our commitment to a seamless service involves meticulous attention to detail in the handling and packaging of each order, contributing to quality and customer satisfaction. Additionally, the high order volumes we experience, indicative of our popularity, can result in increased workload, requiring a bit more time for order management and fulfillment, especially during peak periods.
3. Shipping Methods / Shipping Rates:
When your order is shipped, you will receive a shipping confirmation email informing you that your order has been shipped. We use Royal Mail to deliver our products worldwide with the following rates:
4. Tracking Information:
Orders are shipped with tracking information which you will receive in a confirmation email. You will be able track your order through Royal Mails tracking site: https://www.royalmail.com/track-your-item.
5. Delivery Time:
Delivery times are from 7-14 working days.
6. International Shipping:
We are excited to offer our products to customers worldwide! However, please be aware that international customers are responsible for any customs duties, taxes, or other fees imposed by their respective countries. These charges are not included in the total price at checkout and are determined by the customs authorities in your country. If you have any questions or concerns regarding customs duties, taxes, or the importation process in your country, we encourage you to contact your local customs office. They will be able to provide you with the most accurate and up-to-date information.
7. Order Changes and Cancellations:
Changes or cancellations to orders may not be possible once they are confirmed so we kindly ask you to review your orders carefully before confirming the purchase. It is essential to double-check item quantities, sizes, colors, and shipping details to ensure accuracy. In the event that you need to make modifications or cancel your order, we recommend reaching out to our customer support team as soon as possible at info.missromantique@gmail.com While we will make every effort to assist you, we cannot guarantee that changes or cancellations can be accommodated once the order has entered our processing system. We understand that circumstances may arise, and we strive to provide the best possible customer service. However, please be aware that certain factors, such as order volume and processing times, may limit our ability to make adjustments once an order is confirmed.
8. Unable to deliver Packages:
There may be instances where packages are deemed 'undeliverable'.
Incorrect Address Information: It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. If a package is returned to us due to an incorrect address provided by the customer, we will contact you to cancel the order with a refund the product only.
Refused by Recipient: If the recipient refuses to accept a package for any reason, the package will be returned to us. We will contact you to discuss the situation, and cancel the order with a refund of the product only.
9. Lost / Damaged Items:
In the unfortunate event that your order goes missing during the delivery process, we understand the frustration and inconvenience this may cause. We are committed to assisting you in locating the package and resolving the issue promptly.
10. Customer Support:
Our customer support team of two are ready to assist you with any inquiries so feel free to reach out to us via email at info.missromantique@gmail.com. We are committed to providing prompt and helpful assistance to ensure a seamless and satisfying experience for our valued customers.
Thank you for choosing Miss Romantique and we appreciate your trust in us, and we are dedicated to providing you with exceptional service.